Frequently Ask Question Frequently Ask Question


What is My Petite Box?

My Petite Box is a monthly box subscription based in Calgary.
Each month, you’ll get to discover one local business with a trendy surprise of hand selected products.
More information is available on the How it works page.

Can I buy only one box?

Sure! Head to Give as a Gift to receive one box without any renewal!

Can I offer My Petite Box as a gift?

Please do! My Petite Box is a nice way to treat a friend or a family member!
During checkout, simply enter the recipient’s information.

Do you accept returns?

All My Petite Box sales are final. If you don’t like the products, you could make a friend or family member a nice surprise!
If there is an error in your shipment, or an item in the box arrives damaged, please let us know and we will be happy to take care of it!

When will I receive My Petite Box?

All boxes are shipped between the 10th and the 15th of the month.
The time to have it delivered depends on your location but it should be delivered before the 20th of the month.

Is the shipping included?

Shipping is not included but it is a flat shipping rates to you.
Shipping in Alberta is $10 and anywhere else in Canada is $15.

My Account

How to create an account?

It’s super easy to create an account on My Petite Box.
You just need to enter your name, email address, create a password and you’re good to go!

How do I change my password?

Go to My Account, scroll down to access the Change Password section. Enter your old password, your new one, confirm it and you’re done!

I cannot login, what can I do?

Well that’s frustrating, isn’t it? Are you using the email address you used to create your My Petite Box account? Please check carefully.
If you cannot find a solution, contact us!

I forgot my password.

No worries, you can easily reset your password!
You just have to access to the “Forgot your password” link on the Login page. Once you’re there follow the steps to restore your password.


How do the subscriptions work?

When placing your order, you are creating a subscription. All our subscriptions are billed on the date of order and renewed on the anniversary date.
Your subscription will auto-renew each month.
The payment will be processed using the credit card entered at the time of the subscription.
You’ll receive your box around the 15th of the next month.

Which box am I going to receive when I subscribe?

The first box you’ll get depends on your subscription date.
You have until the last  day of the month to subscribe to get the box of the following month.

For example: If today is April 10th, we’ll proceed with the payment today and you’ll receive your first box in May.

How can I cancel my subscription?

You can cancel your month to month subscription by accessing your subscription details in your order history.

If you chose a 3 or 6 month minimum subscription, you’ll be able to do so only at the end of your commitment.

When can I cancel my subscription?

If you chose the 1 month minimum subscription, you can cancel anytime. 

If you’ve already been billed for the next month’s box, your cancellation will take effect in the next billing cycle.

If you chose a 3 or 6 month minimum subscription, you won’t be able to cancel before the end of your commitment.

Gift Plans

How do the gift plans work?

What a great idea to surprise your friend or family member!
We have a few different types of plans for your giftee: 1 month, 3 months or 6 months.
Payment will be taken in full when you subscribe.

Which box will my friend or family member receive once I purchase my gift plan ?

The first box sent depends on the purchase date. You have until the last day of each month to purchase to box sent on the following month.



What method of payment can I use?

We accept all types of credit and debit cards (as long as you can use it online). Visa, MasterCard, American Express, you name it!

How can I update my credit card information?

We made it easy for you… Simply sign in and go to “My Account” and “Billing information”.

When will you charge my credit card?

For monthly subscription (with or without commitment) your card will be charged on the day your create your subscription and then every month on the same day.

For example: If you purchase a subscription on May 10th, you’ll be charged on May 10th for the box of June and then every month on the 10th.

For gift packages (1, 3 or 6 months), your card will be charged at the time of the purchase for the full amount (box + shipping + tax).

If I subscribe today, when will you charge my credit card?

If you chose a subscription (with or without commitment) your card will be charged today and your subscription will renew every month. If today is May 10th, you’ll be charged and you’ll receive your first box in June. Your subscription will renew on the 10th of each month.

If you chose a gift package for a specific duration (1, 3 or 6 months), your card will be charged today for the full amount (package+shipping).

I got an email about an issue to charge my credit card, what am I supposed to do?

Don’t panic, this email is to let you know we couldn’t charge your card this month. Maybe there is a problem with your card.
Contact us and we’ll be happy to help you fix it!


How can I track the delivery?

Once My Petite Box is shipped, you’ll get the tracking number sent by email.
You can also check the status of your shipment via your account in “My orders”.

I entered an incorrect delivery address, what can I do?

Don’t panic! You can update your delivery address in your account.
You can also contact us to make sure the update is done before we ship your box!

Can I get My Petite Box delivered outside of Canada?

My Petite Box is only available in Canada for now.
Let us know where you want to have it delivered and we’ll work on it!

The content of My Petite Box has been damaged, what can I do?

We are sorry to hear that! Please contact us and we’ll fix the issue right away.

How can I pick up My Petite Box?

You will receive an email to notify you when your box is ready for pick-up.

Please note that we offer the pick-up option in Calgary only.

The location is in the SE in Acadia.

The exact address, days and times will be shared by email each month.